Warranty Information
HydroBlu products come with a limited warranty. This includes any manufacturer defects. Wear and tear or user damage to the product is not covered under this warranty. In the case of a warranty claim, we will either repair or replace the defective product. Products damaged by improper use, storage, or maintenance will not be covered by the warranty. Also not covered by the warranty is repair done by others, man-made damage, or normal filter life loss. If you have a problem with your HydroBlu product, please reach out.
Water Filter FAQs
We want to make sure you have the best experience with your HydroBlu water filter. Here are the three most common issues and how to handle them:
“The filter is so clogged that it must be defective.”
Don't worry, we’ve never come across a filter we couldn’t help with a proper backflush! Sometimes our filters get conflated with other brands that aren’t as tough, but HydroBlu filters can be cleaned more aggressively. Just follow our cleaning and storing instructions, and your filter will keep going strong.
“It leaks at the intake.”
Our screw-on filters come with threaded receivers and a washer to ensure a snug fit with the dirty water vessel. If you over-tighten the connection (and you know who you are!), the washer can get dislodged or the threads stripped. Just tighten it reasonably, and you’ll be good to go. If the washer does get damaged or lost, don’t worry—they’re replaceable!
“I froze the filter, is it still good?”
Unfortunately, if the filter has been frozen after getting wet, it’s best to replace it. Freezing can damage the fibers, and testing for damage is costly. The instructions mention that freezing after wetting voids the warranty.
We hope these tips help you get the most out of your HydroBlu filter. Happy filtering!
Warranty Claim Instructions
At HydroBlu, we are committed to ensuring the satisfaction of our customers. We understand that issues may arise, and we will assess warranty claims for faulty products on a case-by-case basis. Please follow the instructions below to submit a warranty claim:
Warranty Claims:
If you believe your HydroBlu product is faulty, please reach out to our customer service team at support@hydroblu.com. Provide a detailed description of the issue you are experiencing with the product.
Shipping:
Please note that shipping costs are not covered under our warranty policy. Customers are responsible for any shipping expenses incurred during the warranty process.
Resolution:
Upon assessing your warranty claim, HydroBlu will determine the appropriate resolution. This may include issuing a discount on a new purchase or providing a replacement product, depending on the circumstances. Each claim is handled on a case-by-case basis to ensure a fair and satisfactory outcome.
Product Verification:
HydroBlu may request a photo of the product to verify its condition and confirm that you still have the product in your possession.
This helps us understand the nature of the issue and expedite the resolution process.
Receipt/Transaction Number:
To process your warranty claim, you must include a receipt or transaction number as proof of purchase. This information is crucial for verifying your purchase and ensuring a smooth warranty process. We appreciate your understanding and cooperation. Our goal is to resolve your issue as quickly and efficiently as possible. If you have any questions or need further assistance, please do not hesitate to contact us.
Hydroblu's mission is to empower your adventures wherever you wander. Prompt product support and customer service is our DNA so don't be surprised if you hear from us within the next business day.
Thank you for choosing HydroBlu!